Refund policy
No Return & No Refund Policy
At AubScents, we take great pride in the quality and safety of our skincare products. Due to the nature of these items and for the protection of our customers, we have implemented a No Return & No Refund Policy. This policy is in place to ensure the hygiene, safety, and integrity of our products.
Why We Don't Accept Returns:
- Hygiene & Safety: Skincare products are personal items that come into direct contact with the skin. To maintain our high standards of hygiene and safety, we are unable to accept returns, exchanges, or refunds for products once they have been opened or used.
- Sensitive Products: Skincare products may cause allergic reactions or sensitivities, which are beyond our control. We encourage all customers to perform a patch test before using any new skincare product.
- Product Integrity: Once products are opened, they can no longer be resold or reused, which could pose a risk to future customers' safety.
What You Can Do:
- Before Purchase: We encourage you to carefully review product descriptions, ingredients, and any customer reviews before making a purchase. If you have any questions or concerns about a product, please contact us prior to ordering.
- Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will review your case and, where appropriate, offer a replacement or store credit. Proof of damage (photos of the product and packaging) may be required.
Customer Satisfaction:
Our goal is to provide you with high-quality skincare products and exceptional customer service. If you have any concerns or feedback, please feel free to reach out to our customer service team. We are always here to assist you.
By placing an order with us, you acknowledge and accept the terms of this No Return & No Refund Policy.