Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to provide you with the best online shopping experience. Please take a moment to read through our shipping policy, which outlines everything you need to know about shipping options, delivery times, and costs.

1. Processing Time

  • All orders are processed within 2-3 business days (Monday to Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed the next business day.
  • Processing time includes the time taken to pick, pack, and ship your order.

2. Shipping Methods and Delivery Times

We offer several shipping options for your convenience. Delivery times are estimates and may vary depending on the destination and any potential delays from carriers.

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next business day delivery for orders placed before 12 PM local time.

Note: Delivery times may vary based on your location and the shipping carrier.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Free shipping is available on orders over $75 (or specify other criteria depending on your store).

4. International Shipping

  • We currently don't offer international shipping outside the United States.

5. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email to monitor its progress.
  • Please allow up to 24 hours for tracking information to update.

6. Address Accuracy

  • Please ensure that the shipping address provided is accurate. We are not responsible for delays or failed deliveries due to incorrect addresses.
  • If you notice an error in your shipping address, please contact us immediately at aubscents@gmail.com to update your order before it ships.

7. Shipping Delays

  • While we strive to meet estimated delivery dates, delays may occur due to circumstances beyond our control, such as weather conditions, carrier issues, or customs delays (for international shipments).
  • If your order is significantly delayed, please reach out to our customer service team for assistance.

8. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us within 7 days of the delivery date.
  • We will work with the shipping carrier to investigate the issue. If necessary, we may offer a replacement or refund for damaged or lost items.

9. PO Boxes and APO/FPO Addresses

  • We are happy to ship to PO boxes, APO, or FPO addresses. Please ensure your shipping address is complete to avoid any delays.

10. Contact Us

If you have any questions or concerns about shipping, please don't hesitate to reach out to our customer service team at aubscents@gmail.com or 571-358-9017. We're here to help!

Last Updated: 11/19/2024